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Frequently asked questions

Answers about fabrics, fit, the designer, delivery and payment. Still stuck? Our team replies within 24 hours.

How does ordering a made-to-measure garment work?
Choose a fabric, pick your style details, add optional contrast and monogram, then enter your size. We cut a pattern from your measurements and sew the garment individually.
How accurate is the fit when ordering online?
Body measurements give the most precise fit. Our measurement guide explains every value step by step, and our fit guarantee covers alterations or a remake if something is not right.
Can I order a standard size instead of custom measurements?
Yes. Choose "Standard sizes" in the Your Size step. You still get all the design options, and we tailor the garment to the selected size chart.
I do not have my measurements yet. Can I still order?
Yes. Choose "Order now, give size later". After you order, our stylist contacts you by email to collect your measurements before production starts.
Is there an extra charge for monograms or contrast fabrics?
No. Monogramming and contrast collars, cuffs and plackets are free. A few premium trims, such as mother of pearl buttons, show their small surcharge next to the option.
What fabrics do you use?
Shirts use 100% cotton and cotton-linen blends from 50s single-ply to 100s two-ply. Suits use wool blends, Super 120s and 130s wools, linen and stretch wool. Each fabric lists its composition, weight and yarn.
How long does production and delivery take?
Production takes 3-4 weeks. Standard tracked shipping adds 7-14 days, express courier 3-5 days. See the delivery page for details.
Do you ship worldwide?
Yes, we ship to most countries. Standard shipping is free over a minimum order value; express courier is available everywhere.
Will my garments arrive together?
Each garment is made individually and may be shipped in separate parcels on different days.
Can I re-order the same fit?
Yes. Save your measurements as a profile in your account, or re-use a saved design. We also keep your pattern on file.

Can't find your answer? Contact TailorCraft.