Frequently asked questions
Answers about fabrics, fit, the designer, delivery and payment. Still stuck? Our team replies within 24 hours.
Which payment methods do you accept?
Credit and debit cards and PayPal (when enabled for the store), plus bank transfer. Gift certificates can be combined with any method.
Can I change or cancel my order?
Unpaid orders can be cancelled from the order page. After production starts we cannot cancel, but contact us quickly and we will do our best to help with changes.
What if my garment does not fit?
Contact us within 30 days of delivery with photos and a description. We will arrange an alteration refund or a remake according to our fit guarantee.
How do I care for my shirts?
Wash at 40°C, inside out, buttons undone, and remove collar stays. Hang to dry and iron while slightly damp.
Do you offer gift certificates?
Yes, from $25 to $500. They are emailed to the recipient once payment is confirmed and never expire.
How do promo codes work?
Enter the code in your cart. Each code shows its conditions, such as a minimum order value or an expiry date.
Can I save a design and finish later?
Yes. Log in and use "Save design" in the designer or the cart. Saved designs open straight back in the designer.
Do you make garments for women?
Yes. We offer tailored blouses and women's suits with a choice of pants or skirt.
How can I track my order?
Logged-in customers see every order under My orders. Guests can use the Track an Order page with their order number and email.
How do I contact customer service?
Use our contact form. We reply by email within 24 hours.
Can't find your answer? Contact TailorCraft.